The purpose of the Medical Assistant is to provide administrative and clinical support services for patients and staff of SBWC. This position includes answering the phone, scheduling appointments, greeting clients, managing records, organizing time and space to keep the office running smoothly. Excellent communication and organization skills are required.
This position will be located at Secure Base Wellness Center in Northfield, MN
Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the SBWC environment and support the delivery of quality client care.
a. Greet, welcome and check in clients as they arrive for appointments
b. Answer phones, transfer as appropriate, answer questions, schedule appointments, direct callers, and check voicemail
c. Update schedule per patient/provider request via phone/in person/email
d. Process patient forms: ROIs, intake paperwork, scoring SDQs, HIPAA signatures; includes faxing/copying/scanning
e. Tracking patient forms to ensure retrieval
f. Pulling patient history information for providers review
g. Taking payments
h. Kiosk - sending out documents through our EHR and tracking their return
i. Reminder & no-show calls. Projects regarding clinic and patient needs.
a. Prior Authorizations
b. Refill Requests, directed by Prescriber
c. Injections as prescribed by the provider
d. Vitals and rooming patients
e. Prepare equipment
f. Documentation and billing as appropriate
Successful candidates must:
Be highly self-motivated and possess initiative to work independently, as well as have the ability to understand and carry out oral directives and written instructions
Understand and respect the confidential nature of the various reports, correspondence and information and have knowledge and interpretation skills relating to data privacy laws
Possess sufficient computer skills to proficiently work with a variety of computer programs and software
Have knowledge of mental health and psychiatric services
Promote and maintain a flexible, positive team-oriented and customer-focused attitude within and between departments
Review, understand, abide by and interpret the Employee Handbook, organizational chart and procedures applicable to employee’s roles
Solve problems and make decisions consistent with SBCC mission and be aligned with organizational philosophy, values and expectations
Secure Base Counseling Center is proud to provide the following benefits to our employees:
Health insurance (Secure Base Counseling Center provides 50% of the employee's premium)
Pay is $16.00 per hour. Secure Base Counseling Center pays employees every two weeks.
Freedom to Act
Employee is generally free to organize and prioritize own job duties, as well as assignments to other support staff, and knows where to refer people for assistance or guidance when necessary – or appropriately follows up to acquire a resolution. Employee works independently and with minimum supervision in carrying out necessary tasks. Employee is able to make decisions and answer questions using written resources such as the Employee Handbook, policy and other resources. In the rare event the Clinical Administrator is not available and the need is urgent, direct contact with the Clinical Director may be sought.
The responsibilities listed above describe the general nature and level of work performed by staff members assigned to this position. It is not intended to be an exhaustive list of responsibilities required of this position.
All new employees at Secure Base Counseling Center (SBCC) are under an initial 90-day review period. If at any time during the first 90 days, either a representative of SBCC or the employee decides that work for this agency is not a good fit, employment will be terminated.
This SBCC Employee Job Description is for informational purposes and is not a contract, nor is any portion of it a contract or a legal document. SBCC may change any portion at any time, and reserves the right to modify, revoke, suspend or change any or all plans, policies and procedures in whole or part, without notice. All employees shall be provided a copy of this document and indicate its receipt by signature. Employment with SBCC is employment at will. "Employment at will" means that employees may end their employment at any time for any reason; and that the employer (SBCC) may terminate employees at any time for any reason, with or without cause. Items not covered in this personnel policy are at the discretion of SBCC directors.